Customer Feedback / Survey – Zoom Tires Florida

Customer Feedback / Survey

1. What was the reason of your visit of our service shop?

Warranty
Factory schedule maintenance
Non-warranty
Other

2. Was all your vehicle problems fixed completely?

Happy
Unhappy

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

Happy
Unhappy

4. Please rate your satisfaction with our service on each of the following: *

	Excellent	Good	Average	Poor	Very Poor	N/A
Explanation of charges	Explanation of charges Excellent	Explanation of charges Good	Explanation of charges Average	Explanation of charges Poor	Explanation of charges Very Poor	Explanation of charges N/A
Effort to see that the service was done right	Effort to see that the service was done right Excellent	Effort to see that the service was done right Good	Effort to see that the service was done right Average	Effort to see that the service was done right Poor	Effort to see that the service was done right Very Poor	Effort to see that the service was done right N/A
Completion of the service in the time promised	Completion of the service in the time promised Excellent	Completion of the service in the time promised Good	Completion of the service in the time promised Average	Completion of the service in the time promised Poor	Completion of the service in the time promised Very Poor	Completion of the service in the time promised N/A
Ease of scheduling service	Ease of scheduling service Excellent	Ease of scheduling service Good	Ease of scheduling service Average	Ease of scheduling service Poor	Ease of scheduling service Very Poor	Ease of scheduling service N/A
Explanation of the work performed on your vehicle	Explanation of the work performed on your vehicle Excellent	Explanation of the work performed on your vehicle Good	Explanation of the work performed on your vehicle Average	Explanation of the work performed on your vehicle Poor	Explanation of the work performed on your vehicle Very Poor	Explanation of the work performed on your vehicle N/A
Overall performance of the person who prepared your service order	Overall performance of the person who prepared your service order Excellent	Overall performance of the person who prepared your service order Good	Overall performance of the person who prepared your service order Average	Overall performance of the person who prepared your service order Poor	Overall performance of the person who prepared your service order Very Poor	Overall performance of the person who prepared your service order N/A
Cost of services	Cost of services Excellent	Cost of services Good	Cost of services Average	Cost of services Poor	Cost of services Very Poor	Cost of services N/A

7. What can we do better to improve?